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Customer Service Representative – Chemical Engineer

Website TRIAD Engineering Corp

Our client is seeking a Customer Service Representative with a chemical engineering or chemistry background to provide friendly, effective, and efficient customer service by utilizing in-depth knowledge of company products and procedures.

Responsibilities will include:

• Order management and general administrative functions – order entry, expediting, filing, tracking, etc.
• Communicates with distributors and customers by phone and email.
• Responds to product inquiries from domestic and international distributors and customers.
• Assists distributors and customers to ensure proper selection and installation of products.
• Prepares detailed quotations for distributors and customers.
• Coordinate customer and distributor activities with Sales Managers, Product Managers, and Engineers.
• Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions.
• Provides inside sales support
• Provides phone and email technical support for pumps, controllers, and sensors.
• Acts as a resource of technical information for customers, distributors, Sales Managers, and Customer Service Reps on products, applications, and competitors.

Background profile:

• Bachelor’s degree in a science field (chemistry or chemical engineering preferred).
• 1+ years’ experience in a Customer Service role ideal
• Good listening/troubleshooting skills
• Ability to patiently defuse and resolve customer complaints
• Time Management – ability to organize and manage multiple priorities in a fast-paced environment
• Team player – can effectively interact with internal departments
• Strong verbal and written communication skills
• Strong technical aptitude
• Strong computer skills: Fast, accurate data entry; Proficient in Microsoft Word, Excel, and PowerPoint
• Ability to work well with little supervision
• Detail oriented
• Pump/Instrument experience a plus

Tagged as: chemistry, client, controllers, pH, pumps, sensors, troubleshoot, water chemistry

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ByTRIAD Recruiting TeamApr 30, 2021

About the Author:

The TRIAD Recruiting Team is comprised of technical recruiters specializing in the engineering disciplines. TRIAD Engineering Corp. (www.triad-eng.com) is an engineering staffing firm based in Lynnfield, Massachusetts that connects successful firms with technical talent throughout Massachusetts, New Hampshire and Rhode Island. For almost 50 years, TRIAD has provided clients with flexible staffing arrangements including contract, contract-to-direct, and direct placement services.